|
Schedule
tentative and subject to change. |
|
Sunday, November 12 |
|
8:30 am 5:00 pm
Boardroom 2nd Floor |
Registration
ESCO - Event Security Consulting &
Operations, Inc. |
8:30 am 10:00 am
Independence B |
ViSAT Computer Lab #1
Academy for Venue Safety and Security
ViSAT Labs |
10:30 am 12: 00 pm
Independence B |
ViSAT Computer Lab #2 |
1:00 pm 1:15 pm
Liberty Ballroom B |
Welcome
and Conference Overview |
1:15 pm 3:00 pm
Liberty Ballroom B |
Boot
Camp The Basics
Presenter: Antony V. Bonavita, Director of Facility Operations
and Events, Stony Brook University Athletics, SBU Sports Complex,
Stony Brook, NY
Explore how the condition and lay-out of a public assembly facility
affects crowd behavior and overall guest experience with real-life
examples from photographs and current experience to demonstrate. |
3:00 pm 3:15 pm
Liberty Ballroom Foyer |
Break |
3:15 pm 4:15 pm
Liberty Ballroom B |
How to Complete the ViSAT Tips & Techniques
Presenter:
Harold Hansen, CFE, IAAM/DHS Grant Coordinator, Chicago, IL |
5:00 pm 6:00 pm
Independence A |
ICMC
Committee Meeting |
|
6:00 pm 7:30 pm |
Welcoming Reception
Crowne Plaza Hotel |
|
Monday, November 13 |
|
7:30 am 8:00 am
Liberty Ballroom Foyer |
Coffee Service |
7:30 am 5:00 pm
Liberty Ballroom Foyer |
Registration
Sponsored by
Lavi Industries |
8:00 am 8:45 am
Liberty Ballroom B |
Keynote Address
Keynote Speaker: Joe Banner, President/Chief Operating Officer,
Philadelphia Eagles
Sponsored by Landmark Event Staffing
Services |
8:45 am 9:00 am
Liberty Ballroom Foyer |
Break |
9:00 am 10:00 am
Liberty Ballroom B |
Legal Issues and Crowd Specific Legal
Issues
Presenter:
Turner D. Madden, Esq., Partner, Madden & Patton, L.L.C.,
Washington, DC |
10:00 am 10:15 am
Liberty Ballroom Foyer |
Break |
10:15 am 11:00 am
Liberty Ballroom B |
Understanding and Exceeding Customer
Expectations
Presenters: Dr. Kathleen Davis, President/CEO, SMRI, Plantation,
FL; Sandy Keehn, Vice President, Operations, SMRI, Plantation, FL |
11:00 am 12:00 pm
Liberty Ballroom B |
Using Instant Messaging at Events by Guest
Services Staff
Presenters: Leonard Bonacci, Director of Event Services,
Philadelphia Eagles/Lincoln Financial Field, Philadelphia, PA; Chris
Felt, JTECH Communications, Inc., Boca Raton, FL |
12:00 pm 1:15 pm
Independence Ballroom |
Lunch |
1:15 pm 2:30 pm
Liberty Ballroom B |
Usher Training
Presenter:
Rich W. Powers, Vice President - Risk Services, American
Specialty Companies, Inc., Roanoke, IN |
2:30 pm 2:45 pm
Liberty Ballroom Foyer |
Break |
2:45 pm 3:45 pm
Liberty Ballroom B |
Evacuations: Preparations and Executing
the Plan
Presenters: Mark Glaser, Vice President of Operations,
Contemporary Services Corporation; Northridge, CA; Jay Brock, Vice
President of Operations, Contemporary Services Corporation; Miramar,
FL |
3:45 pm 5:00 pm
Liberty Ballroom B
Independence B
Independence A
Liberty Ballroom A |
Town Halls I
Sponsored by Sentry Event Services,
Inc.
Just who is managing your facility? Join in on the discussions
on current topics in crowd management as the topics relate to your
venue.
Arenas
Convention Centers/Exhibit Halls
Performing Arts Centers/Amphitheaters
Stadiums |
|
|
Evening on Your Own |
|
Tuesday November 14
|
|
7:30 am 8:30 am
Liberty Ballroom Foyer |
Coffee Service |
8:00 am 5:00 pm
Liberty Ballroom Foyer |
Registration
Sponsored by Sentry Event Services, Inc. |
8:30 am 9:30 am
Liberty Ballroom B |
American Red Cross: Connecting for Disaster
Services
Presenter: Trevor Riggen, Manager, Mass Care, American Red Cross
National Headquarters, Washington, DC |
9:30 am 9:45 am
Liberty Ballroom Foyer |
Break |
9:45 am 11:00 am
Liberty Ballroom B |
Shelter in Place
Presenters: Ted Bateman, Director of Fire and Emergency
Services, University of Pennsylvania, Philadelphia, PA; Eugene Janda,
Deputy Chief of Fire and Emergency Services, University of
Pennsylvania, Philadelphia, PA; and Juan A. Rodriguez, Director of
Event Services/ADA Coordinator, SMG/Reliant Park, Houston, TX |
11:00 pm 11:15 pm
Liberty Ballroom Foyer |
Break |
11:15 pm 11:45 pm
Liberty Ballroom B |
Bad Things Happen Every Day! Are You Ready?
Be Prepared with Academy for Venue Safety and Security (AVSS)
training!
Presenters: Chris Rogers, Director of Risk Control, AON Risk
Services, Los Angeles, CA; Harold Hansen, CFE, AVSS/DHS Grant
Coordinator, Chicago, IL |
11:45 pm 12:45 pm
Independence Ballroom |
Lunch |
1:00 pm 2:00 pm
Liberty Ballroom B |
Alcohol Management
Presenter: Jill Pepper, Executive Director, TEAM Coalition,
Alexandria, VA; and representatives from various buildings and
leagues |
2:00 pm 3:00 pm
Liberty Ballroom B |
Managing Multiple
Events at Different Facilities
Presenter: Michael J. Hasson, Vice President Security and
Services, Global Spectrum/Wachovia Center Complex, Philadelphia, PA |
3:00 pm 3:15 pm
Liberty Ballroom Foyer |
Break |
3:15 pm 4:00 pm
Liberty Ballroom B |
Command Centers
|
4:00 pm 4:15 pm
Liberty Ballroom Foyer |
Break |
4:15 pm 5:30 pm
Liberty Ballroom B
Independence B
Independence A
Liberty Ballroom A |
Town Halls II
Join in on the venue-specific discussions on topics presented at
the conference as well as current topics in the industry.
Arenas
Convention Centers/Exhibit Halls
Performing Arts Centers/Amphitheaters
Stadiums |
|
6:30 pm 8:00 pm |
Networking
Reception at Lincoln Financial Field, Home of the Philadelphia
Eagles
Compliments of ARAMARK Sports and
Entertainment |
|
Wednesday, November 15 |
|
7:30 am 8:30 am
Liberty Ballroom Foyer |
Coffee Service |
7:30 am 12:00 pm
Liberty Ballroom Foyer |
Registration |
8:00 am 9:15 am
Liberty Ballroom B |
When the Sold-Out Building was Evacuated
|
|
9:15 am 12:00 pm |
Tours
Tour A: Kimmel Center and Pennsylvania Convention Center
Tour B: Wachovia and Citizens Bank Park |
12:00 pm 1:00 pm
Liberty Ballroom B |
Program Wrap-Up &
Certificates |
1:00 pm 2:00 pm
Liberty Ballroom B |
ICMC Committee
Meeting |
