Schedule

Title Sponsor: Daktronics, Inc. Welcome banner provided by VISION International, Inc. This program is tentative and subject to change.

Thursday, January 11   8:00 am – 1:00 pm Golf Tournament at The Tribute Golf Club Sponsored by Miller Brewing Company Buses will depart promptly at 7:00 am from the Embassy Suites Hotel outside of the glass doors between Caffeinas Café and the Cyprus Lounge. 12:00 pm – 5:00 pm Registration 1 Registration Sponsored by Prepared Response, Inc. Conference Banner Provided by VISION International, Inc. 1:30 pm – 3:00 pm Erudia ViSAT Lab #1   2:00 pm – 3:00 pm Bush School Stadiums Committee Meeting 3:30 pm – 5:00 pm Erudia ViSAT Lab #2 5:30 pm – 6:30 pm Welcome Reception and Tour DrPepper Ballpark Sponsored by HKS, Inc. and Tickets.com Tour Sponsored by Sanitors’ Event Services Food and Beverage Provided by Delaware North Companies – Sportservice   Evening on your own 9:00 pm Longhorn Suite 2nd Floor - Embassy Suites Hospitality Suite Hosted by Spalding and Staff Pro, Inc. Friday, January 12   8:00 am – 8:30 am Frisco 3 Foyer Morning Refreshments Sponsored by Vision International, Inc. 8:00 am – 4:30 pm Registration 1 Registration Sponsored by Prepared Response, Inc. Conference Banner Provided by VISION International, Inc. 8:30 am – 9:30 am Frisco 1 Welcome and Keynote Address   Sponsored by Comcast-Spectacor's Family of Companies Front Row Marketing Global Spectrum New Era Tickets Ovations Food Services 9:30 am – 9:45 am Frisco 3 Foyer Break Sponsored by Cy Young Industries, Inc. 9:45 am – 10:45 am Frisco 1 1: The Hamster Revolution Sponsored by IMPARK Speaker: Victoria Halsey, Ph. D., Ken Blanchard Companies & Author of “The Hamster Revolution: How to Manage Your E-Mail Before it Manages You”, Escondido, CA 10:45 am – 11:00 am Frisco 3 Foyer Break Sponsored by TicketsWest 11:00 am – 12:30 pm Frisco 1 2: Best Practices for Emergency Response Plans Presenter: Joseph Abernathy, VP Stadium Operations, Busch Stadium, St. Louis, MO 12:30 pm – 1:45 pm Frisco 2 Luncheon Sponsored by Durrell Sports Audio Management Speaker: Rick McLaughlin, Executive Vice President, Business Operations, Texas Rangers, Arlington, TX 2:00 pm – 3:00 pm Frisco 3 Allied Members Meeting Sponsored by Dallas Convention Center/City of Dallas 2:00 pm – 3:00 pm Frisco 4 Frisco 1 Frisco 5 Stadium Round Tables Sponsored by 360 Architecture Discuss specific facility problems with fellow colleagues of NFL, MLB and MLS Stadiums. Learn about new revenue streams, current fan problems and other new and changing trends in the industry. 3A: Baseball 3B: Football 3C: Soccer 3:00 pm – 3:15 pm Frisco 3 Foyer Break 3:15 pm – 4:15 pm Frisco 1 Frisco 4 Concurrent Sessions 4A: Turf panel Moderator: Scott DeBolt, Vice President - Operations, Columbus Crew Stadium, Columbus, OH 4B: ADA/Legal update Presenter: Turner Madden, Esq., Partner, Madden & Patton, LLC, Washington, DC 5:30 pm – 8:00 pm Tour & Reception at Pizza Hut Park Sponsored by Daktronics, Inc. Food & Beverage Provided by Sodexho Smoothies Provided by Maui Wowi Hawaiian Coffees and Smoothies Buses will depart at 5:00 pm from the Embassy Suites Hotel outside of the glass doors between Caffeinas Café and the Cyprus Lounge. 9:00 pm Longhorn Suite 2nd Floor – Embassy Suites Hospitality Suite Hosted by Spalding and Staff Pro, Inc. Saturday, January 13    7:30 am – 8:00 am Frisco 3 Foyer Morning Refreshments 7:30 am – 3:00 pm Registration 1 Registration Sponsored by Prepared Response, Inc. Conference Banner Provided by VISION International, Inc. 8:00 am – 9:15 am Frisco 1 5: Security Best Practices for Bag Checks and Patdowns Sponsored by Tenable Event Services Presenters: Chuck Cusick, Vice President of Operations, Ford Field/Detroit Lions, Detroit, MI; Rich Bohan, Bureau of Alcohol, Tobacco and Firearms, Houston, TX 9:15 am – 9:30 am Frisco 3 Foyer Break Sponsored by HOK Sport 9:30 am – 10:45 am Frisco 1 6: Delivering Quality Customer Service Consistently: Linking Recruitment, Training and Event Day Operations Presenter: Paul Turner, Guest Services Manager, Philadelphia Eagles, Philadelphia, PA 10:45 am – 11:00 am Frisco 3 Foyer Break 11:00 am – 12:00 pm Frisco 1 Frisco 4 Frisco 5 Concurrent Sessions 7A: Concessions – Increasing Per Capita Sales: What Works and What Doesn’t 7B: How to Complete the ViSAT – Tips & Techniques 7C: Retractable Roofs – Trends and Updates 12:00 pm – 1:15 pm Frisco 2 Luncheon Sponsored by HKS, Inc. Speaker: Jack Hill, Director of Stadium Construction, Dallas Cowboys Stadium, Arlington, TX 1:30 pm – 2:30 pm Frisco 1 Frisco 5 Frisco 4 Concurrent Sessions 8A: Using Graphics in Your Stadium   8B: Seinfeld and Sales: Lessons on How NOT to Sell from Some of America’s Favorite TV Show Characters 8C: ViSAT for Executives 2:30 pm – 2:45 pm Frisco 3 Foyer Break Sponsored by Igloos Frozen Drinks 2:45 pm – 4:00 pm Frisco 1 9: Visit the Grand Opening Sponsored by Hunt Construction Group Moderator: Bob Jordan, CFE, Vice President for Stadium Design and Construction, New York Jets, New York, NY 5:30 pm – 8:00 pm Tour and Reception Ameriquest Field Tour Sponsored by American Seating Company Reception Sponsored by Performance Clean, Inc. and Walter P. Moore & Associates, Inc. Food and Beverage Provided by Delaware North Companies – Sportservice Buses will depart promptly at 4:45 pm from the Embassy Suites Hotel outside of the glass doors between Caffeinas Café and the Cyprus Lounge.