Schedule tentative and subject to change

Industry Outlook Part 1: How Today’s Challenges Will Change Convention Centers

ICCC 2009 - Convention Center Industry Outlook - Michael Hughes.pdf

Presenter: Michael Hughes-TradeShow Week VP of Research and Consulting, Los Angeles, CA

Description: How is this period of unprecedented economic change impacting convention centers? Is this a transformative period or simply a cyclical downturn? What will the convention center and events industry look like in five and ten years? With new, exclusive research and analysis, TradeShow Week’s Michael Hughes will present trends and forecasts covering:

Friday, October 9th - Westin Harbour Castle

Industry Outlook Part 2: Where Do We Go From Here?

Presenter: Douglas Ducate, President & CEO, Center for Exhibition Research, Dallas, TX

ICCC 2009 - Where Do We Go From Here - Doug Ducate.pdf

Description: The events of the last year have interrupted a seven-year growth streak in the exhibition business since 2001/2002. And remembering how we felt then, one can't help but wonder today what the future holds for our business. Given all of the new competition, can we bounce back ...again? This year we will look at where we go from here not only from a North American perspective but from a global perspective, as well. What is happening in the rest of the world and what influence does the U.S. and Canada exhibition business have on the worldwide industry? You will probably be surprised by the answer.

Economic Impact vs. Rent Subsidy

Moderator: Dave Anderson, Regional Vice President, Global Spectrum - General Manager, Palm Beach County Convention Center, West Palm Beach, FL

Panelists: Linda G. Erickson, Director of Sales, Walter E. Washington Convention Center ; David Whitaker, President of Tourism Toronto; David Meek, General Manager Anaheim Convention Center

Description: Facility competition is getting bigger than ever and so is the size of the discounts that are being offered to clients. Hear a panel of industry experts talk about the current pricing structures out there and how it is helping and hurting the long term and the economic impact of our venues, our communities, and our industry as a whole.

Red | Yellow | Green: Go with Green!
Sponsored by Tai Ping

Moderator: Jan Addison, CFE Business Manager, Orange County Convention Center

ICCC 2009 - APEX Green Standards Presentation for 2009 ICCC Final (NXPowerLite) (3).pdf

Panelists: Lindsay Smith, Senior Strategist: Venue and Facilities, Three Squares, Inc., Co-Chair of the Venues Committee for the APEX Green Standards and Greg Christian, Greg Christian Consulting, Co-Chair of the Food and Beverage Committee for the Apex Green Standards

Description: Listen and learn about the APEX (Accepted Practice Exchange) Green Standards. What will these standards mean to your facility, your F & B provider, your clients, and your community as a destination?

Never Stop Learning-Industry Certification, Professional Development and Customer Service Training

ICCC 2009 - Never Stop Learning - Sharon J. Vojtek, CMP, CEM.pdf

Moderator: Thomas M. Mobley, Jr., Senior Vice President, Convention Centers, Global Spectrum, Bluffton, SC

Panelists: Jan Addison, CFE, Business Manager, Orange County Convention Center, Orlando, FL, Sharon Vojtek, CMP, CEM, Director of Customer Service, McCormick Place, Chicago, IL, Paula McDuffy, Director of Event Services, Georgia World Congress Center, Atlanta, GA, Vince Quattrociocchi, VP of Operations, Metro Toronto Convention Center

Description: With budgets getting tighter each day, professional development, training and certifications are in jeopardy of being sacrificed. Hear from a panel of international experts talk about the need to continue these practices even more during difficult times such as these.

Saturday, October 10th - Westin Harbour Castle

Thursday, October 8th - Westin Harbour Castle

4:30 pm - 6:00 pm		Industry Outlook Part 1: How Today’s Challenges Will Change Convention Centers ICCC 2009 - Convention Center Industry Outlook - Michael Hughes.pdf Presenter: Michael Hughes-TradeShow Week VP of Research and Consulting, Los Angeles, CA Description: How is this period of unprecedented economic change impacting convention centers? Is this a transformative period or simply a cyclical downturn? What will the convention center and events industry look like in five and ten years? With new, exclusive research and analysis, TradeShow Week’s Michael Hughes will present trends and forecasts covering: ● Industry Growth ● How Show Management, Exhibitors and Attendees are Impacted ● Analysis of the North American Venues and Events Industry ● Economic Indicators that Predict a Rebound ● The Strategies Needed for Venues and Events to Rebound in 2010 and 2011

Friday, October 9th - Westin Harbour Castle

9:30 am -10:45 am Harbour Ballroom		Industry Outlook Part 2: Where Do We Go From Here? Presenter: Douglas Ducate, President & CEO, Center for Exhibition Research, Dallas, TX ICCC 2009 - Where Do We Go From Here - Doug Ducate.pdf Description: The events of the last year have interrupted a seven-year growth streak in the exhibition business since 2001/2002. And remembering how we felt then, one can't help but wonder today what the future holds for our business. Given all of the new competition, can we bounce back ...again? This year we will look at where we go from here not only from a North American perspective but from a global perspective, as well. What is happening in the rest of the world and what influence does the U.S. and Canada exhibition business have on the worldwide industry? You will probably be surprised by the answer.
11:00 am - 12:15 pm Harbour Ballroom		Economic Impact vs. Rent Subsidy Moderator: Dave Anderson, Regional Vice President, Global Spectrum - General Manager, Palm Beach County Convention Center, West Palm Beach, FL Panelists: Linda G. Erickson, Director of Sales, Walter E. Washington Convention Center ; David Whitaker, President of Tourism Toronto; David Meek, General Manager Anaheim Convention Center Description: Facility competition is getting bigger than ever and so is the size of the discounts that are being offered to clients. Hear a panel of industry experts talk about the current pricing structures out there and how it is helping and hurting the long term and the economic impact of our venues, our communities, and our industry as a whole.
1:45 pm - 3:15 pm Harbour Ballroom		Red \| Yellow \| Green: Go with Green! Sponsored by Tai Ping Moderator: Jan Addison, CFE Business Manager, Orange County Convention Center ICCC 2009 - APEX Green Standards Presentation for 2009 ICCC Final (NXPowerLite) (3).pdf Panelists: Lindsay Smith, Senior Strategist: Venue and Facilities, Three Squares, Inc., Co-Chair of the Venues Committee for the APEX Green Standards and Greg Christian, Greg Christian Consulting, Co-Chair of the Food and Beverage Committee for the Apex Green Standards Description: Listen and learn about the APEX (Accepted Practice Exchange) Green Standards. What will these standards mean to your facility, your F & B provider, your clients, and your community as a destination?
3:30 pm - 5:00 pm Harbour Ballroom		Never Stop Learning-Industry Certification, Professional Development and Customer Service Training ICCC 2009 - Never Stop Learning - Sharon J. Vojtek, CMP, CEM.pdf Moderator: Thomas M. Mobley, Jr., Senior Vice President, Convention Centers, Global Spectrum, Bluffton, SC Panelists: Jan Addison, CFE, Business Manager, Orange County Convention Center, Orlando, FL, Sharon Vojtek, CMP, CEM, Director of Customer Service, McCormick Place, Chicago, IL, Paula McDuffy, Director of Event Services, Georgia World Congress Center, Atlanta, GA, Vince Quattrociocchi, VP of Operations, Metro Toronto Convention Center Description: With budgets getting tighter each day, professional development, training and certifications are in jeopardy of being sacrificed. Hear from a panel of international experts talk about the need to continue these practices even more during difficult times such as these.

Saturday, October 10th - Westin Harbour Castle

8:00 am - 9:30 am Harbour Ballroom		Smart Marketing in Troubled Times: Doing More with Less ICCC 2009 - Marketing-ICCC-notes - Corbin Ball.pdf Presenter: Corbin Ball, President Corbin Ball Associates, Bellingham, WA Description: Mr. Technology, Corbin Ball will provide attendees with the latest ideas that are being used around the world to generate leads. The proper use of technology can increase productivity & attract customers while decreasing costs. This session will highlight recent developments that will do all three.
11:15 am - 12:15 pm Harbour Ballroom		H1N1 Flu – Know The Facts Before You React H1N1 Flu – Know The Facts Before You React.pdf Moderator: Kevin Duvall, Chief Operating Officer, Georgia World Congress Authority, Atlanta, GA Panelists: Frank Poe, Director Dallas Convention Center – City of Dallas and Dean of IAAM’s Academy for Venue Safety and Security, Dallas, TX; Jay Atherton, Executive Vice President, Operations, Freeman, Dallas, TX Description: The flu season is upon us and all public assembly management professionals need to know what to do if the flu hits your venue. This session will focus on your reaction to concerns and how to take protective steps for staff, guests, vendors, and others who visit your venue. What happens if the area of the community your facility is located in is quarantined? How do you handle multiple cases of H1N1 Flu in your facility? How do you explain everything to your staff and to the media? Learn about developing strategies and procedures to keep your operation viable before, during, and after an H1N1 epidemic. In addition, bring your ideas to share!
1:45 pm - 3:00 pm Harbour Ballroom		What about the Staff? Ask the HR Experts ICCC 2009 - MTCC - ICCC Presentation - Esther Lee.pdf ICCC 2009 - SDCCC - What about the staff - Brad Gessner.pdf ICCC 2009 - Training Camp 2009-2010 - Robert J. Hunter.pdf ICCC 2009 - Your Champions During a Crisis - Heather Lundy.pdf Moderator: Robert Rose, CFE, Director, Tampa Convention Center, Tampa, FL Description: Facility Managers are being forced to make very difficult decisions as it relates to the employees each and every day. What are you doing during this difficult time to assist your staff and help them deal with the ever changing environment around them? Our panel of HR experts will provide ideas and direction to help you manage during this difficult time.
3:15 pm - 4:30 pm Harbour Ballroom		IAAM Membership Choice Session-Online Vote Sponsored by Edlen Electrical Exhibition Services ICCC 2009 - Client retention - Robert Rose.pdf ICCC 2009 - OCC reinventing our facility - Karen Totaro and Jeff Blosser.pdf ICCC 2009 - SCC Certified Tourism Ambassador Program - Johnna Boxley.pdf ICCC 2009 - WSCTC LKW Toronto - Linda Willanger.pdf Moderator: Johnna Boxley, General Manager, Spokane Convention Center, Spokane, WA Description: What important topic are we missing from this year's session agenda? IAAM membership will have the opportunity to vote online from various remaining topic options. The most requested topic from the membership will be turned into a session during this time slot in order to give you exactly what you want to hear and learn.