27th Annual
International Crowd Management Conference
November 8 - 11, 2009
Omni Charlotte Hotel
Charlotte, North Carolina

High-Quality Crowd Management
Gives Guests the Royal Treatment

Register today!

Keeping your guests safe and secure—and feeling valued and well-treated—is crucial to your venue’s success. ICMC 2009 will focus on best practices for managing crowds along with smart ways to make sure your guests get the royal treatment.

Join guest services managers, security managers, industry leaders and venue professionals:

     • Attend top-notch educational sessions about the latest
       and most relevant crowd management and guest  services
       protocols

     • Get valuable networking opportunities with industry  professionals

     • Take away lessons learned and practical applications

The International Crowd Management Conference (ICMC) was launched in 1982 in response to the 1979 tragedy in Cincinnati, Ohio, at a concert for the rock group Who, when 11 fans were crushed to death and scores were injured because of poor crowd management. IAAM has been committed ever since to helping venue managers adopt effective crowd management strategies while ensuring premier guest services through the annual ICMC.

For more information, contact Harold Hansen, IAAM Director of Safety & Security, at 773.973.2049; e-mail harold.hansen@iaam.org.