The management of crowds is an integral and vital component of managing a public assembly facility. These IAAM Center for Venue Management Studies' resources are provided to assist you with your crowd management planning.

Definition of a Crowd Manager
This 1998 report defines key crowd management job positions, such as Crowd Assembly Supervisor, Crowd Assembly Facilitator, Crowd Assembly Administrator and Crowd Assembly Instructor, and outlines job responsibilities for crowd management staff. The IAAM training program, Training Crowd Managers was based on this report. Download.

Fruin, John J. "Crowd Dynamics and Auditorium Management." Auditorium News. May 1984.
This seminal article was the basis for NFPA's description for crowd managers as well as the basis for the IAAM training program, Training Crowd Managers. Download.

Managing the Crowd ORDER NOW!
This video training program is designed to be an instructional aid for training of event guest services staff at public assembly facilities, including arenas, stadiums, performing arts centers, convention centers, and amphitheaters. This program is appropriate for such staff as ushers, ticket takers, security, box office, concessions, parking lot staff and other event services staff including medical and supervisory positions. The video features graphic documentary footage from three crowd disasters: The 1985 Bradford, England, Stadium Fire, which killed 40. The 1989 Sheffield, England, Stadium Disaster, which killed 95. The 1985 European Cup soccer match between English and Italian teams at Heysel Stadium, Brussels, Belgium, where 41 persons died. The Instructor's Guide provides a detailed guide to conducting the training session.

Available in VHS format; other video formats may be ordered by special request.
Running time is approximately 18 minutes.
Cost of the tape is $49.95 for IAAM members and $120 for nonmembers.
#08-049

For other training videos and publications such as those listed below and more, visit IAAM's Catalog of Products.

Berlonghi, Alexander. The Special Event Risk Management Manual. Dana Point, CA: Alexander Berlonghi, 1990.

Berlonghi, Alexander. Special Event Security Management, Loss Prevention and Emergency Services. The Special Event Liability Series, Volume 2. Dana Point, CA: Alexander Berlonghi, 1996.

Best of Crowd Management Magazine. IAAM Infopacket. Irving, TX: IAAM, 1996.

Madden, Turner. Public Assembly Facility Law: A Guide for Managers of Arenas, Auditoriums, Convention Centers, Performing Arts Centers, Race Tracks and Stadiums. Irving, TX: IAAM, 1998.