"The Bugle" - IAAM District III News  


 March 21, 2005


In this issue:

*IAAM District III State Representatives
*Nominations for 2005-2007 District III Officers
*District meeting notes and information
*2005 District III Operations Seminar
*District III Website Update
*Swiftel Center Welcomes New Caterer
*President Bush Visits Qwest Center
*Alerus Center of Grand Forks, ND details development plan
*GATEWAY CENTER GROWS AGAIN
*A VERY WET PRESIDENTIAL VISIT
*The Metropolitan Sports Facilities Commission "Report to the Community"
*Show Me Center director to head IAAM
*Event pro, llc announces new partnerships
*MISSOURI HAPPENINGS
*IOWA HAPPENINGS

IAAM DISTRICT III STATE REPRESENTATIVES
The IAAM District III Newsletter is a quarterly newsletter prepared by Terry Dederich and Rick Pruski of Event Pro, LLC. Serving as state representatives to assist in the process are:

Missouri: Shawn Sample, UMB Bank Pavilion, shawnsample@clearchannel.com, 314-962-4000 ext. 417
Illinois: Jodi Meyer, Gateway Convention Center, jmeyer@gatewaycenter.com, 618-345-8998 ext. 107
Minnesota: Judith Bergeland, Earle Brown Heritage Center, jbergeland@earlebrown.com, 763-569-6302
South Dakota: Tom Richter, Swiftel Center, trichter@brookings.net, 605-692-7539
Iowa: Glenn Walinski, Tyson Events Center, gwalinski@sioux-city.org, 712-279-4913
North Dakota: Jeremy Linstad, Alerus Center, jlinstad@aleruscenter.com, 701-792-1416
Wisconsin: Art Fahey, La Crosse Center, afahey@lacrossecenter.com, 608-789-7413
Nebraska: Christy Harris, Qwest Center, charris@qwestcenter.com, 402-341-1500
Allied: Brad Schmitz, StageRight, bschmitz@stageright.com, 651-463-3456

Please provide your state representative with information you wish to share with the rest of District III.

NOMINATIONS FOR 2005-2007 DISTRICT III OFFICERS
As per District III Policies, Jim Hess, District III Vice President, has appointed three past District III Vice Presidents to be the Nomination Committee to nominate our slate of officers for 2005 - 2007. This committee consists of Tim Hickman, CFE, David Ross, CFE, and Steve Peters, CFE. The election will be at our District Business Meeting in Toledo and this new slate of officers will take office at the end of the Annual Conference in Washington, D.C. Please contact Tim Hickman, Nominating Committee Chair, with suggestions or for more information. Tim's phone number is: 573-884-6428.

2005 COMBINED IAAM DISTRICT I, II & III MEETING - TOLEDO, OHIO MAY 21-24, 2005
Registration packets were just sent out. The headquarters hotel is the Radisson Hotel Toledo. Located in the heart of downtown, it offers a panoramic view of the city and Maumee River. Room rates are $99 per night for both single and double occupancy. SeaGate Convention Centre will be the host for the IAAM District Meeting. It is conveniently located next to the convention hotel and within walking distance to many of Toledo's finest restaurants, attractions and entertainment districts. Register today!

In addition, the 2006 District Meeting will be in Omaha, Nebraska. The dates are April 8-11, 2006 with our host being the Qwest Center and the Hotel being the Embassy Suites with a $119 single/double rate.

The 2008 District Meeting Site Selection Committee will be chaired by Kevin Ullestad of Assembly Hall - University of Illinois. People interested in serving on this committee should contact Jim Hess, who will be appointing members to this committee at the District Meeting in Toledo. Bids for the 2008 meeting need to be submitted to Kevin by Friday, June 3, 2005. The committee will then review the proposals and we will vote on the site at our District Business Meeting in Washington, DC.

2005 DISTRICT III OPERATIONS SEMINAR
Make plans to attend the District III Operations Seminar, which will be hosted by The Mark of the Quad Cities in Moline, IL on April 16 - 19, 2005. The seminar will be headed up by Mark Burrage, Director of Operations. Please be sure to mark your calendars for this informative conference and support this great networking event! Check out the District III website for more information.

DISTRICT III WEBSITE UPDATE
Check out our District III Website which is up to date and has a new look. Our website is hosted within the IAAM website - just click on District III, which is listed on the top of the IAAM Home Page and then click on "Visit District III Website." If you have ideas or suggestions, please contact Brett Cornish at
bcornish@themark.org.

Swiftel Center Welcomes New Caterer
The following piece was submitted by Tom Richter of the Swiftel Center in Brookings, South Dakota.

Tom Richter of The Swiftel Center announces a new agreement with The Swanson Corporation as the exclusive food and beverage provider. This association is the result of an extensive search through requests for proposals conducted by the Swiftel Center to partner with a provider that can be located within the building. This allows the Swiftel Center to better serve their patrons. Swanson Corporation officially joins the Swiftel Center team March 1st.

Swanson brings with them over 50 years of experience in the food and beverage industry. The corporation prides itself on employee ownership and their commitment to providing unparalleled service and the highest quality dining. Swanson offers the Swiftel Center expertise in the fields of concession management, vending, and catering, as they have served many Fortune 500 companies and public assembly venues.

In addition to premiere food, Swanson provides full management and employee training for the local staff. Training programs instruct personnel in many facets of food service including customer service, event planning, menu development, quality assurance, and creative solutions for all of their customers' needs. Swanson's local staff will join the team at the Swiftel Center, which will increase the flexibility and consistency for those who patronize the facility. The fully staffed team will work closely with the Swiftel Center staff to provide increased customer service. Their unique ability to specialize and their "on demand" services and support staff will provide the expertise to efficiently service the many events the Swiftel Center hosts. Although the provider has changed, the commitment to "Midwest Hospitality" will remain the number one goal of the food and beverage department at the Swiftel Center. The in-house team will fit in with the management structure and will work hand-in-hand with the Sales/Marketing department to conduct all events. The process of booking your catered event is the same, so don't delay and call the Swiftel Center to reserve your time and place. We look forward to working with you.

President George W. Bush Visits Qwest Center Omaha in Nebraska on February 4, 2005
The following piece was submitted by Christy A. Harris at the Qwest Center in Omaha, Nebraska.

Being in a brand new facility, Qwest Center Omaha staff has been astounded with all of the first-time moments and record-breaking events, but February 4, 2005 is certainly a day that will be remembered forever. In his quest to inform the public about Social Security reform, President George W. Bush chose Omaha as one of several cities where he wanted to hold a town-hall forum. Qwest Center Omaha served as the host site.

The announcement put Qwest Center Omaha staff to the test. During the week of President Bush's visit, the Arena went from a dirt-filled floor for the World's Toughest Rodeo, to a basketball court for Creighton University vs. Wichita State, to an ice rink for Smucker's Stars on Ice. After that, there was just a short window of opportunity to set up for the President's visit.

At the end of the day, more than 10,000 guests were thrilled to be a part of the event. So were White House staff members. Several of them commended Qwest Center Omaha employees on their hard work, professionalism and assistance. As far as Qwest Center Omaha staff, they too had a moment to bask in the sunshine. That is, before they had to set up for a basketball tournament the following day. That's business as usual, but none quite so historic for the facility.

Alerus Center of Grand Forks, ND details development plan
The following piece was submitted by Jeremy Linstad at the Alerus Center in Grand Forks, North Dakota.

Canad Inns filed a detailed development plan with the city of Grand Forks for the Canad Inns Destination Center that will be attached to the Alerus Center. The Canad Inn destination center will consist of a 192 room hotel, an approximate 40,000 square feet indoor water park, three restaurants concepts, and an exciting new family entertainment center. A wellness center, day spa, and theater complex are also shown in the development plan, which are still being negotiated with prospective operators. Construction is planned to start this spring.

GATEWAY CENTER GROWS AGAIN
The following piece was submitted by Jodi Meyer at the Gateway Center in Collinsville, Illinois.

Gateway Center, Southwestern Illinois' premier convention center is expanding for the third time since it's opening in 1990. The 2006 expansion will increase the building by 32,500 gross square feet, resulting in a multi-purpose facility that offers more than 100,000 gross square feet to a variety of users from around the world.

The City of Collinsville approved financing of the project in December 2004. The 5.6 million dollar expansion is being financed with tax increment financing funds from the City of Collinsville, and with bank qualified tax exempt bonds from The Bank of Edwardsville. The expansion ground breaking is scheduled for the beginning of April 2005 and a grand opening projected for April 2006.

During the approval process, Cindy Warke, the building's Executive Director commented to the City Council that, "this expansion is critical to Gateway Center's ability to retain its growing client base and to capitalize on the large amount of business being lost due to a lack of space at the facility." Warke continued to say, "the expansion will enable Gateway Center to stay ahead of the increase in regional competition as more and more meeting and banquet facilities are being built every day." The expanded facility will offer an additional 10,000 net square feet to event planners, increasing the column-free, contiguous exhibit space to 40,000 net square feet. For convention planners, Gateway Center will be able to host general sessions for as many as 2,000 people with as many as 15 other rooms to support meals and breakout sessions.

For the past 15 years, Gateway Center has hosted thousands of events that bring people from around the world to the small community of Collinsville, Illinois. The events at Gateway Center generate approximately

15,000 room nights for area hotels each year and have brought more than 1.8 million visitors to Southwest Illinois over the years.

A VERY WET PRESIDENTIAL VISIT
The following piece was submitted by Jodi Meyer at the Gateway Center in Collinsville, Illinois.

President Bush came to our facility on January 5, 2005 to talk about medical liability reform. It had been raining all night and into the morning on the day of the event. At 8:15 am, 15 minutes before the Secret Service building sweep, the drains started to back up and water started coming out of them. We called out an emergency plumber, and in the meantime, our facility crew ran around and tried to soak up the water and spray air neutralizer. We ended up having to contact the water department and have them open the man holes a couple mains up from us and pump out water to make room for our drainage water. The bathroom the president was supposed to use had a problem with the water level going down in the commode. We did get everything in order and ready to go on time. Overall it was a very successful presidential visit.

The Metropolitan Sports Facilities Commission "Report to the Community
The following piece was submitted by Judith Bergeland at the Earle Browne Heritage Center in Minneapolis, Minnesota

In this report, Metrodome operators highlighted the many stadium improvements that occurred in 2003-04, including the new Metrodome Plaza adjacent to the Downtown East/Metrodome Hiawatha Line light-rail station. Other improvements that were highlighted include the Metrodome's new FieldTurf, its new Daktronics "ribbon" LED displays that ring the interior of the stadium, and completion of the two-year project to update every concession stand in the stadium. The report also discussed the stadium's versatility and its high rate of usage. The report pointed out that in a stadium known mostly for the Twins, Vikings and University of Minnesota football Gophers, the stadium is also an important community center. According to the report, "out of more than 300 event days per year at the Metrodome, fewer than 100 feature professional or major college sports." To illustrate that versatility, the report stated that in the period from October 1, through December 31, the Metrodome hosted:

  • Two Twins ALDS games

  • America's Walk for Diabetes

  • Hmong American New Year

  • Six Minnesota Vikings NFL games

  • Three University of Minnesota Golden Gophers Big Ten football games

  • Eighteen high school football state tournament games

  • Eight high school boys' soccer state tournament games

  • Eight high school girls' soccer state tournament games

  • Four NCAA Division II football games featuring teams from the Northern Sun Intercollegiate Conference

  • Six NCAA Division III football games featuring teams from the Upper Midwest Athletic Conference and the Minnesota Intercollegiate Athletic Conference

  • A full schedule of amateur football, running and inline skating
    Several sessions of model airplane flying

For 2005, the Metrodome concourses will receive additional updating, with new colorful murals and improved lighting.

Show Me Center director to head IAAM
Written By Scott Moyers of the Southeast Missourian in Cape Girardeau, Missouri

Show Me Center director David Ross wants to give a voice to others in the industry like him -- those who manage smaller arenas who sometimes get drowned out by the megaphones of venues like Madison Square Garden in New York or the Staples Center in Los Angeles.

Ross' new role as president of the International Association of Assembly Managers will certainly help. "I want to put forward a representation for small facilities in small markets," said Ross, the Show Me Center's director since it opened in August 1987. "As in any organization, you have the elite like the Staples Center, Madison Square Garden. But there are a bulk of people who run buildings such as the Show Me Center that are integral parts of their community. It may not be 17,000 seats, but these places are important to the people."

In July, Ross will take over as president of the IAAM, a trade group made up of professionals who run entertainment and sports venues all over the world. IAAM counts more than 3,500 members in 33 countries, a group that oversees the bulk of a multibillion-dollar business that includes in part the travel, leisure and tourism business. Last week, the executive of the group, Dexter King, traveled from Coppell, Texas, and another member of the organization, Harold Hansen, came from Chicago to meet with Ross in Cape Girardeau to set up his agenda for his one-year term.

Ross has been involved in IAAM for several years, most recently as vice president of District 3, which includes several Midwestern states. He also has been on the group's board and served on various committees. "He rose to the top," King said before their meeting started last week. "We don't feel that just because you're in a smaller market or run a smaller venue that you don't have an impact. We're about making people's experience safe and comfortable. David Ross knows how to do that."

IAAM was first established in 1924 when six auditorium managers assembled in Cleveland to discuss common issues. Today, the group provides educational programs and workshops for venue managers, conferences for each venue type, sets up certified and accredited educational schools, and establishes best practice guidelines.

Ross says his new role is not one many people outside of his industry know about -- or should. "Hopefully, the people who come to the Show Me Center won't know at all," he said. "If you're in a safe, secure environment and you're able to go to your seat in a clean facility, then you don't give it a second thought." As far as giving a voice to smaller venue managers, Ross said that is a primary goal. "I want to share my experiences with others," he said. "We've been fortunate enough to get shows in Cape Girardeau that, quite honestly, maybe shouldn't be here."

But by knowing how to negotiate -- some of which was learned through his involvement in the organization -- people can be convinced to coming to a place like Cape Girardeau and the Show Me Center, which has 7,000 seats. "You can still convince people that our community can support what they're offering," Ross said. "Other managers out there could benefit from knowing that."

Event pro, llc announces new partnerships
The following piece was submitted by Terry Dederich of Event Pro, LLC in Green Bay, Wisconsin.

Event Pro, LLC, which provides management services for venues and events, has recently signed five new contracts to its growing list of partnerships. These new partners are:

  • Downtown Green Bay, Inc.'s Prevea Titletown 3-on-3 Basketball Tournament - Event Management and Sponsorships

  • ShopKo Fireworks Celebrate Americafest - Event Management and Sponsorships

  • Outagamie County Fair Association - Event Management , Ticketing Operations and Sponsorships

  • Kewaunee County Fair Association - Motorsports Entertainment and Ticketing Operations

  • Racine County "Spirit of Racine Triathlon" - Event Sponsorships

Event Pro, LLC is already contracted to manage and book events at the KI Center in Green Bay, Wisconsin in addition to other annual festivals and motorsports bookings. Event Pro provides complete ticketing services to venues and events. Contact Event Pro today for more information if you are considering a change in ticketing providers.

Check out the Event Pro website at www.eventprogroup.com. Please call Terry Dederich or Rick Pruski if you're interested in any of their services at 920-433-2003. Or, e-mail Terry Dederich at terry@eventprogroup.com or Rick Pruski at rick@eventprogroup.com.

MISSOURI HAPPENINGS
The following pieces were submitted by Shawn Sample at the UMB Bank Pavilion in Maryland Heights, Missouri.

Local real estate guru's "The Robert's Brothers" open recently renovated Roberts Orpheum with a big bang. More information is available at www.robertsorpheum.com.

Security Giant, Contemporary Services Corporation working hard to get a leg into St. Louis's top venues. Contact Lance Wheeler at 636.561.4904 for more information.

St. Charles Convention Center is opening in the spring of 2005. For more information, please contact IAAM member Shura Lindgren, CFE, General Manager at 636.669.3000.

IOWA HAPPENINGS
The following piece was submitted by Glenn Walinski of the Tyson Events Center in Sioux City, Iowa.

Here in Sioux City, we just completed hosting the NAIA National Men's Wrestling Tournament, which saw Lindenwood, MO take the Championship Trophy in the team competition. 28 schools from across the country sent wrestlers here to compete for national titles in 10 weight divisions. Sioux City will host this tournament for the next two years.

Then 32 teams from across the US came into town for the NAIA National Women's Basketball Tournament. After a week of great games Morningside College of Sioux City won the National Championship over Cedarville College of Seward, OH by a score of 75--65. This was repeat of last years championship game that saw Morningside win its first National Championship over the same Cedarville, Ohio school. Nearly 46,000 fans attended the 31 games held at the Tyson Events Center over the week. This was the 8th year the tournament has been held in Sioux City

The event calendar is full with Musketeer hockey, Josh Groban, Bandits football, Harlem Globetrotters, Kenny Chesney and the Shrine Circus at the Tyson Events Center and Contact, Miss Saigon, Trip Daddy, The Doors, and Tim Conway with Harvey Korman at the Orpheum Theater.