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Of Passion And Profession—Dionysus, Apollo, And The Greek Chorus In New York

An audience of spectators, such as we know it, was unknown to the Greeks. Given the terraced structure of the Greek theater, rising in concentric arcs, each spectator could quite literally survey the entire cultural world about him and imagine himself, in the fullness of seeing, as a chorist.
--- Frederick Nietzsche, The Birth of Tragedy

By Mark Heiser

As described by Nietzsche, the early Greek dramas balanced the frenetic energy of Dionysian expression with the Apollonian attention to form and function. Today venue managers balance their passion for the arts with the professionalism of their work. If New York is the Athens of the United States, Lincoln Center is unquestionably the Acropolis of New York—the epicenter of temples dedicated to the performing arts. It was therefore fitting that the inaugural session of the 10th Annual IAAM Performing Arts Facility Administrators Seminar (PAFAS) was held in the Walter Reade Theatre at Lincoln Center, with a large Greek chorus of venue managers in attendance.

It was also appropriate that for the first topic of the day (the viability of the performing arts complex), Jacque Robertson of Cooper Robertson & Partners would touch upon the theme of the connection between people and place. Victor Gotesman, president and CEO of Theatre Projects Consultants, Inc., also spoke of the need to connect the arts to a sense of “place,” while Janice Price, president and CEO of the Kimmel Center in Philadelphia, emphasized the critical social role of the performing arts center in the community.

The Acropolis beckoned, and after being well fed by Restaurant Associates, the chorus moved from venue to venue in what was to become a highlight of the New York experience—the facility tour. Venue tours for the day would include the Metropolitan Opera House, New York State Theatre, Avery Fisher Hall, Alice Tully Hall, and Lincoln Center Theatres. Later in the conference there would be tours of Carnegie Hall, Radio City Music Hall, the Public Theatre, and the 42nd Street Theatres. Braving the subway, the chorus also toured Brooklyn College and the Brooklyn Academy of Music.

On Saturday, the session emphasized the Apollonian aspect of our chosen field at the Town Hall meeting, an open discussion where the hot topics of venue management were addressed. New twists on ADA compliance such as the etiquette of portable oxygen tanks, the complexity of developing rental rates, and the development of other forms of ancillary income were a few of the topics that were bandied about the room.

Security was also a major concern, particularly in light of recent events, and this matter was taken up during the session at Carnegie Hall. Since few have the luxury of a Roman Garrison at their disposal, the chorus listened intently as security professionals outlined the major trends in security techniques and technology.
On Sunday, Katherine Field, marketing and communications consultant and author, brought to bear her thespian talents to give a presentation on revenue management. Katherine demonstrated a variety of strategic methods for managing ticketing inventory, and challenged venue managers to throw out old assumptions about what it means to sell a ticket.

Later in the day, Laren Ukman, managing director of IEG, addressed the chorus on the topic of creating new sponsorship opportunities. Laren’s presentation of the metatrends of successful sponsorship relationships echoed what many venue managers desire as well—meaningful, experiential connections with an audience. Our own sponsors contributed generously toward making the sessions and activities possible, and PAFAS members agree that our sponsors are a welcome voice in the chorus.

Monday’s subway adventure took the chorus to Brooklyn College for an exercise in Socratic thinking. The focus of the session was on performing arts management training. Tobie Stein, director of the MFA Program and Performing Arts Management at Brooklyn College, introduced two students from her MFA program, while Darrell Ayers brought two of his finest from the Vilar Institute at The John F. Kennedy Center for the Performing Arts in Washington, D.C. All of the students demonstrated a high degree of passion and commitment toward their future profession.

Tuesday the chorus was absorbed in the Dyonisian delights of Richard Pilbrow, chairman of Theatre Projects Consultants, Inc., and David McCollum of the Ordway Center for the Performing Arts in St. Paul, as they talked about the future of creativity in the arts. Mr. Pilbrow struck a chord when he emphasized the pivotal role that the arts play during explosive periods in the development of civilization. Mr. McCollum also spoke eloquently, in particular about his journey from flip-flops and puka shells to Broadway producer. He also envisioned the theatre as a value system rather than merely a venue, and his remark that venue managers should be considered “venue personalities” resonated well among the chorus.

Tuesday’s final session was on the topic of rebuilding audiences after the 9/11 attacks. The panel was Susan Lee, director of new business development at the advertising firm of Serino-Coyne, Inc.; Schuyler Chapin, former commissioner of the New York City Department of Cultural Affairs; and Tahra Millan, events and marketing manager for the League of American Theatres and Producers. While venue managers in New York and throughout the country were affected professionally as well as emotionally by the tragic events of September 11, the session was far from a Greek tragedy. On the contrary, the panel delivered the message that has been the banner campaign for the city: “New York is Open for Business!” After discussing the financial impact on Broadway and on the city as a whole, the panel laid out the strategic process already underway—a coordinated plan to move ahead, restore confidence, and build up the economic underpinnings of the industry.

At this seminar, as with previous PAFAS gatherings, arts managers are able to define their purpose with a degree of passion that is rarely found in other professions. While not directly on the stage, they are nonetheless an integral part of the theatre, and their commitment to the drama is no less than when Thespis stepped from the crowd. As the seminar came to a close, and the Dionysian revelry wound down, members of the PAFAS were all looking forward to next year, when the chorus would play once again.

Enchantment is the precondition of all dramatic art.
---Nietzsche

Mark Heiser is the general manager of Cal Performances at the University of California at Berkeley.

 

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