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February 1, 2010     

 

Association News 


John Siehl Wants YOU To Volunteer

“You are the only person on this earth that can use your ability.”
               Anonymous

We continue to live with difficult economic times, and your IAAM membership is more valuable than ever as you connect with peers and have the leadership of an association helping guide you through challenging and complicated business decisions. You can make a difference in the future of our association and in this industry that has been so good to us by becoming an active IAAM volunteer. It is during these times when your input, experience, leadership and abilities as a volunteer are most needed!

If you have thought about volunteering before, act on it now! There is much to do as IAAM continues to keep our industry informed and educated. Do you want to become involved with one of the meetings you attend or that you send your staff to? Are you looking at making your
venue more green and sustainable? Does the safety and security of your patrons keep you awake at night? Are you interested in diversity and inclusion, or gathering and documenting the history of our association? These are just a few of the many options available for volunteers.

The IAAM Foundation makes many contributions by funding start-up programs that have developed into successful schools and educational tools. The Board of Trustees is also looking for volunteers for their Annual Giving Campaign and Silent Auction Committees.

As your incoming IAAM Chairman of the Board beginning this July at our Annual Conference in Houston, I look forward to the opportunity of serving you and working with you as we continue to grow IAAM and shape this very important industry. Please consider lending your support by volunteering for one of numerous opportunities that are available. It can be one of the most rewarding experiences in your career!

Take a few minutes and click here to access the volunteer opportunities form.

Best regards,





John Siehl, CFE
IAAM 1st Vice Chair


IAAM Foundation Administration Change

Michael Taormina, CFE, chair of the IAAM Foundation Board of Trustees, announced that effective April 1, 2010, the position held by Jill Dotts, MBA, CFRE, as Director, Foundation and Fund Development, will be eliminated.

"Jill's professionalism and experience have contributed to the success of the Foundation's initiatives and has positioned us for continued growth and achievement of our future programs,” said Taormina. “Her leadership and guidance will continue to influence the Foundation as we further the important work of our industry."

Over the last several years, the IAAM Foundation has embarked upon an aggressive campaign to successfully develop a major gifts program, but a difficult economy helped lead to a suspension of the campaign efforts and subsequently the elimination of the position. The Foundation is currently assessing its reorganization as it looks ahead to future fundraising efforts.

“IAAM will continue to be a supportive partner to help advance the Foundation’s goals, working closely with the Trustees in coordination of mutual objectives,” said Shura Lindgren-Garnett, CFE, IAAM Chairman of the Board.

Sarah Rogers, IAAM Foundation Development Associate, will continue in her current role. “I know that Sarah is committed to our work and will continue to excel on our behalf,” said Taormina.


RSAT: Free Online Tool to Help Identify Gaps In Venue Security

Our nation’s 3,000 stadiums and arenas offer exciting sports and entertainment to scores of Americans throughout the year. But we know these important facilities also face ever-present threats from natural and manmade disasters, and foreign and domestic terrorist attacks.

The Risk Self Assessment Tool (RSAT) is a new, free online program from the Department of Homeland Security (DHS), designed to help stadium and arena managers assess risks and threats, and identify where new protective measures, training and procedures are most needed.

RSAT is the result of a 15-month cooperative project between DHS and IAAM’s Life Safety Council.

How it works: RSAT combines input from your facility with DHS threat and consequence estimates to create a snapshot assessment of vulnerabilities and prioritizes where new or enhanced protective measures are needed.

With this easy-to-use and no-cost online program, you’ll be able to:

     • Determine which threats are most probable for your
        venue, using a 1-7 threat rating scale.
     • Obtain detailed evaluations of at least one natural
        hazard and two manmade hazards that you identify
        for closer review.
     • Evaluate your emergency preparedness planning and
        procedures, and review practical advice for improvements.
     • Get valuable reference and resource information to
        maintain preparedness.

The stadium and arena version of RSAT is available now. Online RSAT versions for convention centers, performing arts centers and other types of venues also will be made available in the coming months. All versions are free.

How to get RSAT: To start using RSAT, you’ll need to register at: https://rsat.iac.anl.gov/register.
 
     • The registration form will ask: Where did you learn about RSAT? Select “IAAM.” This will guide
       the DHS vetting process to approve your access to the RSAT.
     • Once approved, you will receive two e-mails from DHS that provide (1) username and
       instructions, and (2) a password.
     • An RSAT user guide is available for download after logging in.

For questions or help with registering: Contact Harold Hansen, IAAM Director of Life Safety & Security, at: 773-973-2049; e-mail: harold-hansen@sbcglobal.net.


Read What Last Year’s PAMC Attendees Had To Say

“Well-paced, these issues are always timely, regardless of venue age, and audience/staff demographics. Very enjoyable and filled with good knowledge.”

“Thoroughly invigorating for a dinosaur marketing executive!! Good points to put into play. Excellent presenter, first-hand knowledge. Moved session along nicely.”

“Excellent conference. I made excellent contacts. I highly recommend this conference for other college students pursuing a career in any aspect of the administrative performing arts.”

“This was my first time attending and I thought the quality was very excellent. I am planning to attend again next year.”

This just a sampling of the testimonials received regarding 2009’s Performing Arts Managers Conference. Don’t delay in getting your registration submitted to ensure you get the latest trends and tips so your venue remains competitive.

Register today!

PAMC Travel Information

Hotel Special Rate Ends February 11

     • Grand Hyatt Seattle - 721 Pine St. - Seattle, WA 98101 - Tel: (206) 774-1234
     • Group Rate: Single/Double – $179 (Identify yourself as an IAAM conference attendee)

You can also fly American Airlines and receive a 5% discount. Check the web site for more details and to get your promotion code.


VENUECONNECT, IAAM Annual Conference & Trade Show

is the new name of the IAAM Annual Conference & Trade Show. will be the permanent brand of the premier conference in the public assembly venue management industry. The tradition remains but as IAAM expands around the world, readily identifies who we are without question – venue professionals.

Celebrate with us when we come together in Houston, Texas, USA, July 23-27, for the inauguration of .

The best pricing exists right now - early-bird pricing - through March 22. Register at
www.iaam.org.


Bold Programming Highlights 8th Annual International Stadium Management Conference


Join your stadium management colleagues for the 8th Annual International Stadium Management Conference (ISMC) from May 11-13 in Fort Worth, Texas.

In addition to our keynote speaker, Rick Gosselin, author and pro football columnist for The Dallas Morning News, consider just this sampling of sessions that is destined to make your personal and professional scoreboard a complete success.

     • New Fan Surveys and Research: How Stadiums are Meeting Increased Customer & Team
        Expectations
     • Disasters - Weathering the Storm: Accurately Forecasting & Planning for Timing and Severity
        of Storms
     • New Stadium Innovations: Enhancing the Fan Experience through Technology
     • Taming the Beast: Best Practices for Predicting, Preempting & Persuading Fan Behavior

Come tour the Cowboys Stadium, one of the world’s newest super stadiums, and Texas Motor Speedway with a capacity of 191,122, one of the most technologically advanced race tracks.

Learn from your stadium colleagues on how they are successful at operating their venues through complex economic times and hear up-to-date information that you can use to face today’s newest challenges and plan for the future.

Take a peek into the future of stadium development, construction and management and check out some of the newest technology ever developed for customer service and satisfaction; safety and security; marketing and advertising.

Register NOW! ISMC will be held May 11-13, 2010. The host hotel will be the Omni Fort Worth as we collaborate for this important, informative, and innovative conference.
 


Senior Executive Symposium Is About Excellence In Learning 

Apply now for the June 28-July 1 Senior Executive Symposium, an intensive three-day program entering its 14th year. Held at Cornell University in Ithaca, New York, SES provides executives from the public assembly facility management industry with an opportunity to polish old skills and develop new ones. Sharing and comparing with a select group of industry executives, you will find new insight and energy!

**This Year's Program**

Year 2: Strategic Planning for Leaders - 2010
Strategic Advantage, Risk and Competitive Advantage
Implementing Strategy
Strategic Marketing
Leadership Styles & Assessment

Taught by professors from the renowned Cornell School of Hotel Administration, SES offers executive-level training tailored to the needs of venue managers. SES will challenge your perspective and give you the skills you need to improve your staff and your facility.

Apply now to get an IVY LEAGUE education in venue management with the Senior Executive Symposium!  


PAFMS Is Now Accepting Intern Applications For 2010

The Public Assembly Facility Management School at Oglebay is the premier one week training experience for professionals that work in convention centers, conference centers, arenas, theaters, stadiums and other assembly facilities. Details on the school are located here. This school is offered as a professional development opportunity for members of the International Association of Assembly Managers and will be held June 5-10 at the Oglebay Resort & Conference Center in Wheeling, West Virginia.

About the internship:
While at the school, the intern will be assigned administrative tasks and will generally help with the school operation. Interns will also have the ability to audit classes. The other benefit of this experience is the opportunity to interact with over 300 facility management professionals, most of which make hiring decisions for their organizations.

To be considered for this opportunity a student must be:

   1. Enrolled in a Bachelors or Masters program, full time, at a college or university.
   2. Pursuing a degree in an applicable curriculum like sports management, hotel restaurant
       management, entertainment, or theater arts.
   3. Be an IAAM student member.
   4. Be at least 21 years of age at or before the start of school.
   5. Submit an application on or before February 15, 2010.


The abstract submission deadline for the Call for Papers for the IAAM University Venue Management Conference is March 1, 2010.

IAAM recognizes the important role that scholarly research plays in the development of its members and the industry. Thus, the purpose of this Call for Papers is twofold:

(1) To identify those individuals (undergraduates, graduate students, faculty, and industry
     professionals) currently conducting research or planning to conduct research in an area related
     directly to the business of public assembly facility management; and

(2) To invite all interested individuals to submit papers on topics related to public assembly facility
     management. Topics may include, but are not limited to the following: Operations Management,
     Marketing, Human Resources, Legal Issues, Finance, and Technology.

Submission Guidelines:

Submit a three-page abstract (double-spaced) electronically to Dana Glazier, CAE at Dana.Glazier@iaam.org no later than March 1, 2010. Please do not identify yourself in the abstract except on the cover page where complete contact information should be provided.

Sample Abstract: The Matching Effect of Brand and Sporting Event Personality: Sponsorship Implications



IAAM Career Resource Center Presents The First Annual Career Fair

The IAAM Career Resource Center Career Fair Dates are July 25-26, 2010 at the George R. Brown Convention Center in Houston.

Overview:
If your organization is looking for diverse, talented and enthusiastic employees for full-time, Co-op and/or Internship opportunities in the venue management industry, this is the event for you!

Full Description: Here's your chance to interact with IAAM’s seasoned venue managers, allied representatives and students majoring in the sports and entertainment field of study looking for co-op and Internship opportunities as well as positions after graduation. Whether you have immediate openings or are planning for the upcoming hiring season, you'll meet qualified candidates who are interested in what you have to offer.

Cost for this event is $700.00 *(nonrefundable) and includes one 6' draped table, with 2 chairs, buffet lunch on Sunday and continental breakfast on Monday for two people. Additional fees apply for extra attendees.

This Career Fair runs from:
   •Sunday, July 25 – 10:30am-3:30pm
   •Monday, July 26 – 9am-12noon

DEADLINE TO REGISTER: March 31, 2010 is the deadline to be included in advance publicity. After that, registrations will be accepted, but may not appear in any printed materials.

* Discount pricing for Tradeshow Exhibitors

For more information, contact: Keri Obleton, MBA at 972-538-1023 or keri.obleton@iaam.org.




INDUSTRY NEWS


Live Nation, Ticketmaster Merger Receives U.S. Department Of Justice Clearance 

Live Nation, Inc. and Ticketmaster Entertainment, Inc. announced that they have reached agreements with the U.S. Department of Justice (DOJ) and with the Canadian Commissioner of Competition, clearing the way for the merger of the companies. Upon closing, the company will be renamed Live Nation Entertainment, Inc. to reflect the combination of Live Nation's concert promotions expertise with Ticketmaster's ticketing solutions and artist relationships.

Under the terms of the proposed final judgment filed today in U.S. District Court for the District of Columbia, the companies have agreed to divest Ticketmaster's self-ticketing subsidiary, Paciolan, to Comcast-Spectacor and to license the Ticketmaster Host technology to Anschutz Entertainment Group, Inc., as well as to other terms that protect competitive conditions in ticketing and promotions.

Seventeen State Attorneys General also participated in the matter and have joined in the U.S. consent decree. The parties' consent agreement with the Canadian Commissioner of Competition is on substantially equivalent terms.

Michael Rapino, CEO of Live Nation, said, "This is a good and exciting day for the music business, and we are close to finalizing the creation of a new company that will seek to transform the way artists distribute their content and fans can access that content. The Department of Justice was thorough and aggressive in their analysis and their remedies, and we are confident that with this resolution the playing field is competitive and broader as a result of this transaction. We believe that this merger will now create a more diversified company with a great selling platform for artists and a stronger financial profile that will drive improved shareholder value over the long term."

Irving Azoff, CEO of Ticketmaster, said, "We appreciate the Department of Justice's effort. Their resolution is a great win for fans. The entertainment industry needs innovation and we are ready to deliver. I'm truly excited that as this new company goes forward, we will be able to create more choices for family entertainment, sports, artists, teams and other rights holders."

Live Nation Entertainment's mission will be to improve the live entertainment experience and to drive major innovations in ticketing technology, marketing and service. Through this merger, the parties believe that the combined company will have the tools to develop new products, expand access, improve transparency and deliver artists and fans more choice. This will drive greater attendance at live events and bringing more value to all major constituents in the industry.

The combined company also expects to pursue significant growth opportunities in markets around the world. Internationally, live entertainment remains one of the fastest growing parts of the media industry.

As previously announced, in connection with the merger, each issued and outstanding share of Ticketmaster common stock will be cancelled and converted into the right to receive a number of shares of Live Nation common stock such that Ticketmaster stockholders will receive approximately 50.01% of the voting power of the combined company.

Subject to final confirmation, the companies expect each share of Ticketmaster common stock to be cancelled and converted into the right to receive 1.474 shares of Live Nation common stock in connection with the merger and for Live Nation to issue approximately 84,613,661 shares of Live Nation common stock to Ticketmaster stockholders in the aggregate.

The combined company will be led by Michael Rapino as CEO and President of Live Nation Entertainment and Irving Azoff as Executive Chairman of Live Nation Entertainment and CEO of Front Line. Barry Diller will serve as Chairman of the Board of Live Nation Entertainment. The Board will consist of 14 directors, seven from each company.
 

Tom Mobley Inducted Into CIC Hall Of Leaders

Tom Mobley, industry veteran and senior vice president for convention centers for Global Spectrum Facility Management, was recently honored as a 2010 inductee into the Convention Industry Council’s (CIC) Hall of Leaders. Mobley and four other industry peers were recognized on January 11 during a gala held at the Fairmont Hotel in Dallas.

In his recognition remarks, Mobley thanked those involved from his early career days in Baltimore through his stops in convention center operations, design and development in Jacksonville, Denver, Chicago and Washington, D.C.

Program remarks about Mobley noted that, “Wherever he landed, Tom brought his unique vision and talent to his city and his building. Tom has been credited with orchestrating major union changes at McCormick Place, and while at the Washington DC Convention Center, he worked with unions to cooperatively develop a random drug test program that has been duplicated in centers around the country. Tom’s focus on meeting his customers’ needs ensured those elements survived the design and value engineering process and leading to design changes at McCormick Place which increased the meeting to exhibit space ratio.”

Mobley has served numerous leadership roles in the industry, including chair of the Center for Exhibition Industry Research (CEIR) and the Convention Industry Council, as well as a board member of the Exhibition Industry and PCMA Foundations.

The CIC has honored outstanding individuals in the meetings, conventions, exhibitions and travel industries through the Hall of Leaders since 1985.

Pictured (from left): Joan Mobley, Barry Smith, Pia Brown, Tom Mobley and Ron Patterson.


Goodbye, Land Shark Stadium, Hello Sun Life Stadium In Miami

The stadium that is home to the NFL Miami Dolphins and Major League Baseball Florida Marlins has certainly had its share of names over the years and now has another as Toronto-based financial services business Sun Life secured a five-year naming rights deal for the venue to be called Sun Life Stadium.

The timing could not be better for the company as the change takes place in time for the upcoming NFL Pro Bowl game and the Super Bowl on February 7.

In addition to the Dolphins and Marlins, the University of Miami Hurricanes also calls the stadium home. The venue has hosted four Super Bowls, two World Series and three Bowl Championship Series (BCS) national title games.

The stadium had gone by Land Shark Stadium last year as part of a one-year agreement. In the past the venue has also been called Pro Player Stadium.


Calgary TELUS Convention Centre Receives BOMA BEst Level 3 Certification

 The Calgary TELUS Convention Centre (CTCC) has received BOMA BEst Level 3 certification. The Building Owners and Managers Association of Canada (BOMA) developed this program to recognize and reward environmental leadership within the commercial real estate industry.

Attaining Level 3 means that all of the BOMA Best Practices in environmental management have been met with a score assessment of 80-89%. The Calgary TELUS Convention Centre scored 88% for the South Building and 85% for the North Building.

As defined by BOMA, “Buildings at this level of certification have higher performance and demonstrate excellence in management. Level 3 buildings typically have been managing with energy and environmental performance in mind for several years. Management in these buildings is usually forward-thinking with flexibility to pursue environmental initiatives.”

“We are thrilled to achieve Level 3 certification,” says Heather Lundy, director of communications. “Everyone at the CTCC works towards our environmental goals. This award recognition is to be shared by all.”

BOMA BEst stands for Building Environmental Standards and is a national program launched by BOMA Canada. There are four levels of certification.

The Calgary TELUS Convention Centre was the first facility in Alberta to receive the BOMA Go Green award in 2005 for environmental achievements.


Pictured: (L) Jim Harvie, director of facilities, CTCC, receives the BOMA BEst award
from Guy Priddle, president, BOMA Calgary


Centerplate Extends Contract With American Bank Center

Centerplate, the hospitality provider to North America's premier convention centers and entertainment venues, announced that it has extended its food and beverage services contract with the American Bank Center. Home to the American Bank Center Arena, Selena Auditorium and the Convention Center, the American Bank Center hosts hundreds of events each year from concerts to sports and wrestling at the 10,000 seat arena, Hot Rod auto shows at the convention center and live theatre at the 2,500-seat Selena Auditorium.

Centerplate assisted in opening the venue in 2004 and has since served as the caterer to the facility, earning the title of "Best of the Best" #1 Caterer in Corpus Christi from the Corpus Christi Caller Times for four consecutive years. With the new agreement in place, Centerplate will continue its support of the greater Corpus Christi community, mentoring Del Mar Community College culinary students and sponsoring and judging the Family, Career and Community Leaders of America State Culinary Arts Contest.

"We are pleased to announce the extension of our relationship with the American Bank Center and look forward to providing our partners in Corpus Christi with the unparalleled service they have come to expect from Centerplate," said Bob Pascal, senior vice president of marketing and sales for Centerplate.


Dean Evans & Associates, Inc. Initiates Facility Scheduling And Resource Utilization Benchmarking Process

Dean Evans & Associates, Inc., makers of the EMS line of facility scheduling and web calendar products, announced that work is underway on an ambitious benchmarking process that will involve members of its 3,700-organization customer base as well as a number of prospective customers. The project, believed to be the first cross-industry survey of its kind, will involve querying participants on a number of facility scheduling, meeting services and resource utilization issues.

“The availability of benchmarking data will give decision makers in the many industries we serve a solid foundation from which to issue directives on everything from hiring to resource acquisition to process improvements,” said Kevin Raasch, executive vice president of Dean Evans & Associates. “Too often these executives are asked to make difficult facility-related decisions with little, if any, supporting data. Our goal is to give them details on how their real estate and resource utilization stacks up to that of other organizations so that they are well-informed and can plot a course to higher productivity and greater profitability.”

The benchmarking process will be ongoing, with complete results and analysis made available free to participants. “We feel that providing information that is cross-industry will allow participants to see how their scheduling operations compare to other similar venues as well as to facilities of all types,” said Raasch. “And the fact that the data will be updated continually gives them both a snapshot view and the ability to assess evolving trends in facility management.”


Tulsa Convention Center Opened After $50.5 Million Expansion

The Tulsa (OK) Convention Center has completed a $50.5 million expansion project that began in September 2008 and included the addition of 10 meeting rooms, upgraded lights and flooring, a new north entrance and enhanced outdoor areas. A new 30,000-square-foot ballroom was also added.
The new center will attract more conventions and events to Tulsa and should spur the ongoing revitalization of downtown, said Kathy Tinker, director of convention sales and marketing.


Greater Columbus Convention Center Awards Technology Contract To Smart City Networks

Smart City Networks announced that it has been awarded a five-year contract to continue its role as the exclusive event technology provider at the SMG-managed Greater Columbus Convention Center (GCCC).

“We host hundreds of meetings and events every year, each with their own unique technology needs,” said Craig Liston, SMG regional general manager of the Greater Columbus Convention Center. “We depend on the excellent customer service and quality technology services provided by Smart City to meet our visitors’ needs. We are very pleased to continue our long-standing partnership.”

“We greatly value the confidence the Greater Columbus Convention Center has in Smart City services and our local team,” said Mark Haley, president of Smart City Networks. “After a successful 10-year partnership, we look forward to continuing to serve this premier facility in the new decade ahead.”


Allstream Centre Wins First Design Award From 2009 Ontario Building Envelope Council

The Ontario Building Envelope Council – which focuses on building exteriors – presented Allstream Centre with its first Award of Distinction for Design. The award recognizes a project team that has achieved excellence for either a new or retrofit design to a significant component of the building envelope.

Honoring the contribution of NORR Architects, the award highlights the many heritage challenges of renovating a building that is 80 years old. The architectural and construction team respectfully restored and re-constructed several important aspects of the heritage building envelope.

Allstream Centre received the Award of Distinction for Design during a ceremony that took place in downtown Toronto in December 2009.


AudienceView Selected By Broward Center For The Performing Arts

AudienceView announced that the Broward Center for the Performing Arts has selected them for integrated ticketing and fundraising. The Broward Center is home to over 700 performances and hosts more than 700,000 patrons annually. Located in Fort Lauderdale, Florida, the Broward Center for the Performing Arts is one of North America’s premier performing arts venues and home to world-class presenting organizations including Broadway Across America, Florida Grand Opera, Miami City Ballet, Symphony of the Americas, and Gold Coast Jazz Society among others.

The Broward Center offers a wide range of acclaimed programming in its three performance spaces and also manages the historic Parker Playhouse in downtown Fort Lauderdale, the Rose and Alfred Miniaci Performing Arts Center on the campus of Nova Southeastern University, the Miramar Cultural Center/ArtsPark, and the new Aventura Arts & Cultural Center set to open in Fall 2010.

“We chose AudienceView because it offers a technologically advanced, cost-effective solution that will allow us to more effectively interact with our audience,” said Jan Goodheart, vice president of external affairs. “Our goal was to find an integrated solution that could accommodate our current business requirements while positioning us for future growth.”

“We pride ourselves on being able to deliver a state of the art system at a comparatively low cost of ownership,” said Jeff Koets, vice president of sales & marketing at AudienceView. “We worked closely with the Broward Center to understand their requirements and proved to them we had the best fully integrated solution for their needs. We also illustrated our ability to help them reduce their system operating costs and demonstrated how our CRM features can help them maintain consistent one-to-one communication with their patrons and contributors.” 


Ovations Food Services Awarded Contract At Raley Field 

Ovations Food Services has been awarded a new long-term contract to provide their specialized services to Raley Field, home of the Sacramento River Cats. Ovations Food Services, a subsidiary of Philadelphia-based sports and entertainment firm Comcast-Spectacor, provides quality catering and banquet services to over 100 different facilities throughout North America, including Cal Expo in Sacramento.

Ovations’ plans include enhancing the food service program at Raley Field with the company’s “Everything’s Fresh™” program. Several new concepts will also be added to the lineup including Hot Dog Nation™ which features specialty hot dogs from around the country for fans to choose from. These concepts will provide River Cats fans with a fresh and exciting food and beverage experience at the stadium.

“Ovations is thrilled to have the opportunity to partner with Raley Field and the Sacramento River Cats, one of the premier teams and venues in Minor League Baseball. Applying Ovations’ new and exciting concepts to the ballpark will enable guests the opportunity to thoroughly appreciate and experience everything the ballpark has to offer,” said Ovations Food Services President Ken
Young.  


News : On The Move : Career Opportunities : Internships
Classifieds  :  Positions Sought  :  Request for Proposal